Ransomware Attack on Allscripts’ Cloud-Based EHR and E-Prescribing Platforms: What Providers Need to Know

pexels-photo-263370.jpegBy Kathie McDonald-McClure

What Happened. According to several healthcare news sources, on Thursday, January 18, 2018, Allscripts experienced a ransomware attack on the computer servers that host the Allscripts cloud-based EHR and the Allscripts cloud-based Electronic Prescriptions for Controlled Substances (“EPCS”) platform. Allscripts did not pay the ransom because it had recent data backups that were unaffected by the attack.¹

Initial Impact on Allscripts’ Clients. The EPCS reportedly was restored on Saturday, January 20, 2018. The EHR system reportedly continued to be adversely affected through at least Monday, January 22, 2018, with some providers still reporting log-in issues through Wednesday, January 24, 2018. Allscripts held a conference call with providers in which it advised providers that they may continue to experience usage interruptions with the cloud-based products until Allscripts completed a roll-out of security updates. During down times, Allscripts urged providers to use the Allscripts mobile solution (only available on the iPhone) to view medical histories and schedules but acknowledged that providers would be unable to Continue reading

New HIPAA Guidance on Ransomware: OCR’s encryption “gold standard” is no longer “golden”

By Margaret Young Levi and Kathie McDonald-McClure

softwareRansomware encrypts a user’s data and denies access to that data until a ransom is paid. The U.S. Department of Health and Human Services’ (HHS) Office for Civil Rights (OCR) has released new guidance to help health care entities better understand and respond to the ever-increasing threat of ransomware.  On July 11, 2016, HHS posted a blog entitled “Your Money or Your PHI: New Guidance on Ransomware.”  The HHS blog post includes a Fact Sheet for health care entities regarding ransomware.  This blog post highlights some of the more striking points in the OCR Fact Sheet and considerations for entities subject to HIPAA in addressing ransomware attacks.

Ransomware can cause harm beyond denying access to data.  The OCR Fact Sheet provides useful technical details about how ransomware malware works, and notes that data can be exfiltrated (i.e., transferred outside the computer network system).  Exfiltration can occur before or after the ransomware attack that encrypts the data.  It depends on the type of malware employed in the attack.  An April 2016 ransomware report from the Institute for Critical Infrastructure Technology (ICIT) provides even more technical details about the types of ransomware currently in use.  The ICIT report states that advanced persistent threats (APTs) and other hackers interested in collecting confidential data use ransomware as a form of distraction while stealthily using other malware to exfiltrate data.

The use of ransomware has skyrocketed.  According to OCR, the number of ransomware attacks has risen steeply in the last year, from an average of 1,000 per day in 2015 to an average of 4,000 attacks daily since January 1, 2016, including some very public attacks on hospitals.  Hospitals and other health care providers are especially vulnerable to Continue reading